Last Updated: July 14, 2026

At PPSite Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.

Policy Scope

This Refund & Returns Policy applies to all purchases made through https://ppsite.store. By placing an order on our website, you agree to the terms outlined below.

Return Eligibility

We gladly accept returns for eligible products within 30 days of the delivery date.

To qualify for a return, your item must:

• Be unused, unworn, and unwashed.
• Be in its original condition.
• Include all original tags, labels, and packaging.
• Be returned within 30 days after delivery.
• Be accompanied by your order confirmation or proof of purchase.

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

• Worn or used products.
• Washed or damaged items.
• Products missing original tags or packaging.
• Personalized or custom-made items.
• Clearance or final sale products.
• Items returned after the 30-day return period.

How to Request a Return

To start a return, please contact our customer support team.

Please include:

• Your Order Number
• Full Name
• Reason for Return
• Photos (if the item is damaged or incorrect)

After your request has been reviewed, we will provide return instructions and the return shipping address.

Please do not send products back without receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.
• The product arrived damaged.
• The item is defective.

We recommend using a trackable shipping service, as PPSite Store cannot be responsible for lost return packages.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We accept exchanges for eligible products within 30 days, subject to stock availability.

If the requested size or color is unavailable, we may offer:

• A replacement product
• Store credit
• A full refund

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Refunds are processed within 7–10 business days.
• The refund will be issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our support team for assistance.

Damaged or Incorrect Orders

Please inspect your package immediately after delivery.

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing Items

Contact us within 48 hours of delivery and include clear photographs of the issue. Our team will review your request and provide an appropriate solution as quickly as possible.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.

Return Address

The return address will be provided after your return request has been approved.

Please do not return products without prior authorization.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Website: https://ppsite.store

Email: info@ppsite.store